TWS operates an ISO 9001:2015 Quality Management system.
The system includes objective setting and measurement of performance. This page shows an overview of that process.
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Improve Communication of Policy Scope
In Progress
Benefit: Ensures customers and interested parties can clearly understand the scope of the TWS Quality Management System, supporting transparency, trust, and consistent expectations. -
Enhance Website Availability Monitoring
In Progress
Benefit: Helps identify website availability issues early, reducing downtime and improving customer experience. -
Rationalise Web Project Quality Checklist
In Progress
Benefit: Improves efficiency and clarity in project delivery, ensuring essential quality controls are applied consistently without unnecessary complexity. -
Align COUNTA Stages to Documented Flowcharts
In Progress
Benefit: Enhances transparency and traceability across projects, ensuring documented processes and live project tracking remain fully aligned and measurable. -
Complete Objective Integration Across All Processes
In Progress
Benefit: Strengthens consistency across all service areas, ensuring operational controls are embedded within the management system for reliable and scalable delivery. -
Develop Infrastructure Provisioning Control Process
In Progress
Benefit: Improves server reliability, security, and performance oversight by formalising infrastructure assessment, documentation, and client reporting standards.
Below is a copy of our certificate.
