Last updated: 3 December 2025
This privacy policy explains how Technical Web Services (“we”, “us”) uses and protects any information you give us when you use this website under the UK GDPR and the Data Protection Act 2018.
Data Protection Registration Certificate
Here is a copy of our Data Protection Registration Certificate.
You can view our entry at the ICO site here (Registration reference ZB904840).
Who we are
Technical Web Services provides website design, development and related services. If you have any questions about this policy, you can contact us at office@technicalweb.co.uk.
What information we collect
We only collect the minimum information needed to respond to you and run our business. This may include:
- Your name and contact details (such as email address and telephone number) when you contact us by email or through a form.
- Information about your enquiry or project, if you choose to provide it.
- Billing and account information needed to issue invoices and keep business records.
- Basic technical information such as IP addresses and user agent strings in standard server logs, used for security and troubleshooting only.
How we use your information
We use this information to:
- Respond to enquiries and provide our services.
- Manage ongoing projects and support.
- Issue invoices and comply with legal and tax requirements.
- Monitor and protect the security and stability of this website.
We do not sell or rent your personal information to any third party.
Legal basis
We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our main legal bases are:
- Contract – to provide quotations, services and support at your request.
- Legitimate interests – to run and protect our business and website.
- Legal obligation – to keep financial and tax records.
How long we keep your information
We keep personal information only for as long as necessary for the purposes above. In practice this means:
- Enquiry emails and project correspondence are normally kept for up to two years.
- Invoices and accounting records are kept for at least six years as required by law.
- Server logs are kept for a limited period for security and diagnostic purposes only.
Cookies
This website does not use cookies or similar tracking technologies.
Our hosting provider may keep standard server logs (for example IP address and browser type) to maintain the security and performance of the site. We do not use this information to track or profile individual visitors.
Sharing your information
We may share limited personal data with service providers who help us run our business, such as accountants or hosting providers. These providers are only allowed to use the information as needed to provide their services to us and must keep it secure.
Your rights
Under UK data protection law you have rights over your personal data, including the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct any inaccurate or incomplete information.
- Ask us to delete your information where we no longer need it, or restrict how we use it in certain circumstances.
To exercise these rights, please contact office@technicalweb.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
