TWS offers remote support to existing and new customers.
Click here for the Teamviewer interface.
If you need desktop support please call 07745 466 608.
Please note, if you are not a TWS customer that payment will be required before this service can be offered.
Teamviewer is an industry standard remote desktop access solution that offers safe access by TWS to client computers for support. To use this service you will need to activate the link at your end, which will run the Teamwiewer quick support module. This will not install anything at your end. This is safe. You will then need to provide TWS with Your ID and Password, which the quick support module will show you. After that, TWS will be able to access your device and solve all your problems.
You should see this login panel, please prodide me with the ID and password as shown.
OR
When you click the link you will be prompted to download the TeamViewerQS.exe file which you will then have to run from your download list, allowing your PC to install the file and then request support. You should end up with one of the interface prompts above.
A possible problem is that you already have an instance of TeamViewer installed. The fresh download will be configured to connect to TWS.
A successful request will result in a request ticket appearing at the TWS end which will then be accepted. Up to this point you will not actually have to had any contact with TWS, although unless you inform us over the phone or by email we will not be looking for the request.
When TWS accept the request you will then receive a final prompt to accept the remote connection after which TWS will be able to access your PC and resolve your problem.
