ISO 9001:2015 Objectives

TWS operates an ISO 9001:2015 Quality Management system.

The system includes objective setting and measurement of performance. This page shows an overview of that process.

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1. Create Customer GDPR Policy PDF complete
   Benefit: Gives customers a clear, ready-to-use GDPR compliance document, reducing their legal risk and building trust
2. Complete recommendations as per 2024 Legal and Other audit. complete
   Benefit: Covers certain business legal obligations concerning TWS.
3. Review TWS Website Content In Progress
   Benefit: Keeps customer-facing content accurate, clear, and professional, ensuring services are well represented
4. Create internal capture system for noting customer feedback, corrective action log etc complete
   Benefit: Strengthens customer service by ensuring all feedback and corrective actions are recorded, tracked, and resolved
5. Development Of Google Ads Service Provision And Management Process complete
   Benefit: Provides customers with structured, measurable Google Ads support, improving transparency and marketing performance
6. Further Upgrade Of COUNTA Environment In Progress
   Benefit: Enhances reporting and monitoring tools, giving customers clearer insights into project progress and service quality
7. Implement Plan-Do-Check-Act complete
   Benefit: Embeds continuous improvement into the business, ensuring processes evolve to meet customer and auditor expectations
8. Consider the quality policy of ensuring availability of resources In Progress
   Benefit: Guarantees that TWS resources are available to support customer projects without delays
9. Develop Annual E-survey Programme In Progress
   Benefit: Collects structured customer feedback to shape service improvements and ensure customer needs are met
10. Review Operations Processes In Progress
    Benefit: Confirms that operational processes remain efficient, effective, and aligned with customer expectations
11. Review Communication Of Quality Policy To Relevent Parties In Progress
    Benefit: Reinforces awareness of TWS quality commitments, giving customers confidence in consistent service delivery
12. Review and create company brochures etc complete
    Benefit: Provides customers with professional materials to understand and present TWS services clearly
13. integrate Operations Processes quality control into management interface for measurement In Progress
    Benefit: Embeds measurable quality controls directly into TWS systems, ensuring consistent project delivery
14. Integration of Various Components for Logging In Progress
    Benefit: Improves traceability and accountability across customer projects
15. Integrate Approved Supplier List with Internal Systems complete
    Benefit: Ensures suppliers are reliable and managed consistently, reducing risks for customers relying on their services
16. Integrate IOS 9001 Quality graphics into marketing material In Progress
    Benefit: Visibly demonstrates TWS’s ISO 9001 certification, reinforcing credibility and professionalism to customers

Below is a copy of our certificate.