ISO 9001:2015 Objectives

TWS operates an ISO 9001:2015 Quality Management system.

The system includes objective setting and measurement of performance. This page shows an overview of that process.

2026 2025 2024 2023 2022

1. Add Front End Reporting Of Quality Objective Completion complete
   Benefit:
2. Implement TWS Objective Management Tool complete
   Benefit:
3. Implement TWS Audit Management Tool complete
   Benefit:
4. Integration Of Customer Review Opportunities In Management Reporting complete
   Benefit:
5. To respond to customer enquiries with four hours. complete
   Benefit:
6. Ensure Email Use Integrity complete
   Benefit:
7. To use digital terms document in new sign ups complete
   Benefit:
8. To communicate relevant Process flow to customers for relevant process complete
   Benefit:
9. To utilize new customer discovery form complete
   Benefit:
10. To fully implement the customer management interface internally as a primary point of reference complete
    Benefit:
11. Redevelop branding and letterheads complete
    Benefit:

Below is a copy of our certificate.